Returns & Exchanges
At Callyssee, we want you to love your caffeinated skincare routine, which is why we offer a 30-day satisfaction guarantee on all products purchased through our official store. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange for a full refund minus shipping costs.
Initiate Your Request
Contact our customer support team via email with your order number and the specific items you wish to return or exchange.
Prepare Your Package
Securely pack the products in their original packaging, ensuring the items are well-protected to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing